CUSTOMER SERVICE SPECIALIST JOB DESCRIPTION
WHAT DOES THE JOB INCLUDE?
You must love to work with excel while being accurate and have a critical eye for detail whilst prioritising your workload to deliver deadlines.
RESPONSIBILITIES
- Onboarding and Training: They assist service providers in the onboarding process, helping them understand Amazon’s policies, procedures, and guidelines. They may also provide training on using Amazon’s tools and services effectively.
- Technical Support: They offer technical support to service providers who may encounter issues with Amazon’s Seller Central or Vendor Central platforms, helping them troubleshoot and resolve technical problems.
- Performance Metrics: They may provide insights and guidance on improving key performance metrics, such as seller ratings, customer feedback, and shipping performance, to ensure service providers maintain a high level of customer satisfaction.
- Policy Guidance: Customer service personnel help service providers understand and adhere to Amazon’s policies, including those related to product listings, advertising, and customer communication.
- Dispute Resolution: They assist in resolving disputes between service providers and customers, helping to mediate conflicts and find mutually beneficial solutions.
- Payments and Financial Inquiries: They can address questions related to payments, account statements, and financial transactions between service providers and Amazon.
- Feedback and Improvement: Customer service personnel may collect feedback from service providers about their experiences working with Amazon and use this information to identify areas for improvement in Amazon’s services and processes.
- Communication: They maintain open lines of communication with service providers through various channels, such as email, phone, and chat, to address inquiries promptly and professionally.
EXPECTATIONS
- University Bachelor or Master’s Degree
- A burning passion for online businesses & Startups.
- Good communication skills in English is a must.
- Ability to take initiatives, creativity, and a communicative personality.
- Have an eye for details.
- Good organisation skills.
- Results-driven.
- Enthusiastic to learn, improve, and develop yourself personally.
WHAT WE OFFER YOU
- Compensation of Rs. 12000/- will be granted during the first 3 months of the training period
- Office at heart of Coimbatore
- Team development activities every week
- Unlimited Courses about Online Marketing (exclusive paid cutting edge training)
- Unlimited access to Management and business books summaries
- Complete training about Amazon marketplaces
- Personally trained and coached by an experienced colleague
- Attending Seminars / Events related to your work
- An exciting environment to express your passion and talents, develop your skills
- An opportunity to contribute to a start-up company, grow personally and professionally
- You will be crucial in the expansion of our products
- A chance to set a goal for your personal development and tools to start your journey to actualisation
CONDITIONS
- Flexible start date.
- Compensation of Rs. 12000/- will be granted.
- All internal communication is done only in English.
- The language of Hindi, German, French, or Chinese is an advantage.
- Full-time work, 40 hours a week.
For more details please feel free to write us on email: [email protected]